FAQs

For safety reasons, you should be in good health and free from high blood pressure, heart conditions, asthma, back or neck conditions, epilepsy, or any type of medical condition affecting the senses of smell, vision, or hearing. For further information, please view our full Access Guide.

Yes, there are alternative routes for guests who do not wish to participate in certain physical activities. All of these routes include stairs.

Unfortunately our experience is not wheelchair accessible. For further information, please view our full Access Guide.

If you require an essential companion we’ll convert one of your existing tickets into an Essential Companion Ticket free of charge to make it easier for you to see a show. Just click ‘yes’ when you book online to request a free Companion Ticket, ensuring that you have at least 2 tickets in your basket for the discount to be applied.

A free Essential Companion ticket is only available for Standard performances (not VIP performances). This offer cannot be used with any other offers or discount codes. T&C's apply.

Yes, due to the nature of the technology and motion simulators, some guests may experience motion sickness however, the scenes are typically less than 10mins in duration. If this affects you, we recommend taking travel sickness tablets before you attend. If you feel unwell during the experience we recommend you shut your eyes or remove the VR headset if necessary.

This experience is not suitable for guests who are pregnant.

Yes, you can wear your hearing aids inside the experience. Please let our team know if you require additional support when using the VR headsets.